Do You Have to Baby the Surface Book 2 Reddit
How-do-you-do Johnjr08,
Thank yous for reaching out Microsoft Customs. We're pitiful for the inconvenience this may have caused y'all.
This could exist due to a corrupted system file so what I'd similar y'all to do to initially troubleshoot this issue is to press and hold the power button and the volume + for 15-twenty seconds to force shutdown the device and turn it on after few seconds. Once done, I'd like yous to run the organization file checker to bank check if there are corrupted organisation files that are just looping around causing this kind of issue to exist. To run the system file checker, kindly type C ommand Promp t on the search box next to the Windows icon and run it as administrator. Once done, blazon and enter sfc /scannow . Let it load, detect and repair those corrupted files. Whether it detects a corrupted file or whatnot, kindly restart your Surface device and delight re-run the Surface Diagnostic Toolki t .
After running the Surface Diagnostic Toolkit, kindly uninstall/reinstall battery commuter in Device Managing director.
Open Device Manager
Expand Battery
Correct-click on the drivers bachelor and select " uninstall device ". Please leave the box unchecked if a pop up shows upwards before you can uninstall the driver successfully. Once washed, kindly restart your Surface device to reinstall the drivers automatically and cheque if this works fine now.
If the trouble still exists, kindly go to Command Console >Power Options > and re-configure it's power plan and notice the device operation.
If this helps, feel gratuitous to mark this post as an answer. Otherwise, don't hesitate to contact our Microsoft Surface Support to get further assistance.
Kind Regards,
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How-do-you-do Johnjr08,
Thank you for reaching out Microsoft Community. We're distressing for the inconvenience this may have acquired you.
This could exist due to a corrupted system file so what I'd like you to do to initially troubleshoot this issue is to press and hold the power button and the volume + for 15-20 seconds to force shutdown the device and turn it on after few seconds. Once washed, I'd like you to run the system file checker to check if in that location are corrupted system files that are only looping around causing this kind of issue to exist. To run the organization file checker, kindly type C ommand Promp t on the search box next to the Windows icon and run information technology as administrator. Once done, type and enter sfc /scannow . Let it load, discover and repair those corrupted files. Whether it detects a corrupted file or whatnot, kindly restart your Surface device and please re-run the Surface Diagnostic Toolki t .
Subsequently running the Surface Diagnostic Toolkit, kindly uninstall/reinstall battery driver in Device Manager.
Open Device Manager
Expand Battery
Right-click on the drivers bachelor and select " uninstall device ". Please exit the box unchecked if a popular up shows upward before you can uninstall the driver successfully. Once done, kindly restart your Surface device to reinstall the drivers automatically and check if this works fine now.
If the problem all the same exists, kindly go to Command Panel >Power Options > and re-configure it'south ability plan and detect the device functioning.
If this helps, experience free to mark this post as an answer. Otherwise, don't hesitate to contact our Microsoft Surface Back up to get further assistance.
Kind Regards,
I tried all of your steps, only unfortunately I'g still having the event.
The organization file checker found and successfully fixed a few files. I and so rebooted and ran the Surface Diagnostic Toolkit again, which again constitute no issues whatsoever. And then I uninstalled all 3 options under Bombardment in device manger (the 2 batteries in the Surface Book ii and the Ac power charger drivers) and rebooted to reinstall.
I tried going to the ability plan settings as you suggested, and the just option/plan available is the "Balanced" program (it is my understanding that all Surfaces only take this option available), and I don't meet anything in the advanced power plan options that could be causing the result...
Still having the aforementioned problem waking from sleep when opening the lid. Do you (or anyone else) have any ideas?
Thanks
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Hullo Johnjr08,
Thanks for your response.
What I can highly recommend is to reset the device back to factory settings for us to determine if your Surface device is now facing a hardware outcome. To reset the device, it's best to reimage it using a USB recovery drive. Please save all your files before following the instructions below.
- HOW TO DOWNLOAD, CREATE AND USE A USB RECOVERY Drive -
You lot'll demand a PC running Windows 7 or later or a Surface Device and a USB flashdrive (16GB or 32 GB).
- Visit the folio to Download the recovery image for your Surface
- Sign in with your Microsoft Account
- From the listing of Surface devices available, select the device that you demand a recovery image for
Please note that while you volition merely be presented with devices that are currently registered on your account, you will besides be presented with the pick to get an image for a unlike blazon of device. If you try to employ this option, y'all volition be prompted to enter the serial number for your Surface device. - Download the recovery paradigm using the button on the page
- When the download bar pops up at the bottom of your screen, salvage the file in a location you will be able to find it.
Format USB Drive:
- Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer whatever important data from your USB drive to another storage device before using it to create a Surface
USB recovery drive.
- Insert your USB bulldoze into the USB port of your PC.
- From the desktop, open up File Explorer
- Tap and hold or right-click on the USB drive and choose Format
- Select FAT32 every bit the file arrangement and enter a Volume label to name the USB drive, such equally RECOVERY, and then tap or click Offset
- Tap or click OK to erase the contents of the USB drive
- Tap or click OK when the format is complete
Create a recovery bulldoze:
- On your Surface or PC, open recovery image that you lot downloaded by double-clicking it or right click so select Extract and then Excerpt all.
- Select the USB drive you formatted earlier for the location and click Extract.
Employ a USB recovery drive to reset your Surface:
- Shutdown the Surface
- Insert the USB recovery drive into the USB port
- Press and agree the volume-downwardly (-) rocker
- Press and release the power button
- When the Surface logo appears, release the book-down (-) rocker
- Surface volition commencement the recovery software on the USB recovery drive
- When prompted, cull your language options and keyboard layout
- Select Troubleshoot
- Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.
- If prompted, select Repartition the drives
- If prompted for BitLocker Cardinal, tap Skip this Bulldoze and proceed with the reimaging process.
If in case the problem persists after reimaging the device, then the best resolution I can recommend is to contact our Microsoft Surface Support for replacement options.
If this helps, feel free to mark this post as an reply. Otherwise, don't hesitate to respond to this thread if in that location'south annihilation else that needs to be addressed.
Kind Regards,
Crest_Zee
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Source: https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-wake-from-sleep-screen-issue/c45f3dbf-64ab-4adf-92f1-32c473ec611a
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